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Chapters Covered in This Report are as Follows:

1. Good Customer Relationship - Why is it Important?

2. Understanding Your Customers

3. How to Calculate Customer Lifetime Value

4. How to Keep Your Customers Happy?

5. How to Get Your Customers to Say 'Wow!'

6. Proven Methods of Customer Retention

7. The Art of Customer Follow-up

8. Loyalty Marketing Program

9. Promotional Items to Enhance Customer Relations

10. Handling Customer Complaints

11. How to Deal with Difficult Customers

12. Introducing the Seven Deadly Sins of Customer Service

-Detachment
-Inhospitality
-Rudeness
-Attitude
-Ignorance
-Inaccessibility
-Invalidation

13. Customer Relationship Management Software -The Benefits

14. Choosing a CRM Program

15. Customer Service over the Phone

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Keywords: customer;good;relationship;service
File Size: 420 KBytes